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Human Resources
At Gala Corporation, Signature Service is the foundation of an overall culture that fundamentally believes satisfied associates lead to satisfied guests' becoming loyal guests, leading to revenue growth and improved profitability.
As an associate, Signature Service provides an empowered workplace where everyone has the freedom to take guest-friendly, business-sensitive actions to ensure our guests are 100% satisfied. Our associates have the right and duty to be involved, to provide feedback, to influence decision-making and help our hotel operations continuously improve.
We further support Signature Service with our Signature Leadership training. Our Signature Leadership training helps our managers understand that Signature Service is an integrated approach to operating our restaurants. It sets high standards for customer interaction but also focuses on systems, processes and resources to make meeting customer expectations very easy and exceeding expectations the norm.
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