Management

Our management team builds upon a strong foundation that is "brilliant on the basics." Every member of our senior leadership team supports this philosophy by demonstrating their ability to add value at all levels of the organization; from the boardroom to the day-to-day basics of restaurant operations.

Our focus on processes and organizational alignment, combined with a thorough understanding of the interrelated process that comprise restaurant operations, leads to improved revenue growth and enhanced profitability.

These systems and processes become reality by focusing on building and maintaining highly effective leadership teams.

Signature Service

It is our fundamental belief that satisfied associates lead to satisfied and loyal customers that in turn produces higher revenues and improved profitability.

The goal of Gala Corp is to provide service that consistently exceeds the expectations of our internal and external customers. Therefore, all of Gala Corp's restaurants operate under a unique Signature Guarantee: "Our Signature Guarantee requires two signatures… you sign in and we sign on with your complete satisfaction guaranteed."

Internally Gala Corp delivers on this promise by making a full employment pledge to its associates, providing ongoing leadership development and focusing on simplified service delivery systems to ensure that meeting expectations is a given and exceeding expectations becomes the goal.

Signature Service is an extension of Gala Corp's Mission Statement, Values and Guiding Principles, expressing Gala Corp's expectations of how we treat one another and how we treat our guests. Specifically, Signature Service is comprised of:

Signature Style: The way we "personally represent" our restaurants or the company, and support Gala Corp's sales-driven culture.
Signature Arrival: Helps us emphasize the importance of providing an experience upon arrival that exceeds our customers' expectations and sets the tone for a great meal.
Signature Response: Demonstrates Gala Corp's belief that responding to a guest request is a critical opportunity to show our guests that we have informed associates, operating in a well-run, efficient restaurant and that we value one of our guests' most important resources… time.
Signature Recovery: Our opportunity to regain a customer's confidence when we make a mistake.
Signature Guarantee: Our commitment to our guests to exceed their expectations and if for any reason they are not satisfied, our promise to make it right.

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