Mission Statement

Mission Statement

 

To aggressively grow the company by selectively acquiring, developing and managing restaurants.

To help our people reach their full potential.

To build a world-class organization and be recognized as a leader in the restaurant industry.

To deliver unconditional customer satisfaction through our Signature Service program.

Values:

 

Our People have the right and duty to be involved, to know what is expected of them, to influence decision making, to be accountable and to understand results.

Profit must be a result of all our contributions. While it is not the only goal of the company, it is, like breathing, essential to life.

This company is a very special company and only very special people work here.

We can only be a quality company if we are never satisfied with the quality of our company.

We care about our people and are committed to helping them realize their potential, knowing that the needs of the company are best met by meeting the needs of our people.

Guiding Principles:

 

Always give each other the benefit of the doubt. Always.
Be honest with yourself; only then can you be honest with others.
Check the ego at the door.
Communicate clearly and directly and take the time to say what you mean.
Give feedback immediately.
It's okay to say, "I'm sorry… I'm wrong… I don't know."
Keep all who need to know informed.
Lead by example and walk your talk.
Listen.
Make it better than it was before.
Manage the key result areas every day.
Never compromise your integrity.
Resolve all conflict within 24 hours.